Return & Exchange Policy

Return & Exchange Eligibility

To protect the rights of both customers and the Company, the following return and exchange policy applies:

• Customers may request a return or exchange within 7 days from the date of receipt of the goods.

• Requests made after 7 days will be considered outside the inspection period and will not be accepted.

• Returns or exchanges will not be accepted if the product, accessories, or packaging are damaged, missing, or incomplete due to customer reasons.

• Customers are advised to contact us within the valid time frame to avoid unnecessary misunderstandings or disputes.

Return & Exchange Conditions

• If the product is not defective or damaged, return shipping costs shall be borne by the customer.

• If the product is damaged during transportation or has quality defects, please notify us immediately after receipt. Upon confirmation, we will arrange a replacement or refund accordingly.

• Returned items must be unused, in resalable condition, and include all original packaging, accessories, and accompanying materials.

We value mutual trust and understanding between buyers and sellers. If you have any concerns regarding your purchase, please feel free to contact us — we are always willing to listen and assist.

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How to Apply for a Return or Exchange

1. Return or Exchange for Personal Reasons

• Within 7 days of receiving the product, please email our after-sales service center.

• The item must not affect secondary resale.

• Our customer service team will review and respond within 1–3 business days after receiving your request.

• Return shipping costs are the responsibility of the customer.

2. Return or Exchange Due to Quality Issues

• Within 7 days of receiving the product, please contact us at:
  service@goeushop.com

• Our after-sales team will respond within 1–3 business days.

• If the issue is confirmed, the Company will cover the return or replacement shipping costs.

3. Return Process

• Please contact the courier service within 7 days of receipt to arrange the return shipment.

• Once the returned goods are received and verified, we will process the refund or replacement accordingly.

When contacting us, please provide:

• Order number

• Customer name

• Contact phone number

Our 24-hour online customer service will provide the return or exchange address and further instructions.

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Order Cancellation

To cancel an order, please email our after-sales service center with the following information:

• Order number

• Customer name

• Contact phone number

• Reason for cancellation

Requests will be reviewed and processed as quickly as possible.

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If you have any questions after receiving your products, please contact our online customer service or email us at service@goeushop.com.
Providing your order number and contact details will help us assist you efficiently.