Return & Exchange Policy

Return & Exchange Eligibility

To protect the rights of both customers and the Company, the following return and exchange policy applies:

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Customers may request a return or exchange within 7 days from the date of receipt of the goods.

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Requests made after 7 days will be considered outside the inspection period and will not be accepted.

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Returns or exchanges will not be accepted if the product, accessories, or packaging are damaged, missing, or incomplete due to customer reasons.

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Customers are advised to contact us within the valid time frame to avoid unnecessary misunderstandings or disputes.

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Return & Exchange Conditions

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If the product is not defective or damaged, return shipping costs shall be borne by the customer.

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If the product is damaged during transportation or has quality defects, please notify us immediately after receipt. Upon confirmation, we will arrange a replacement or refund accordingly.

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Returned items must be unused, in resalable condition, and include all original packaging, accessories, and accompanying materials.

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We value mutual trust and understanding between buyers and sellers. If you have any concerns regarding your purchase, please feel free to contact us — we are always willing to listen and assist.

How to Apply for a Return or Exchange

1. Return or Exchange for Personal Reasons

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Within 7 days of receiving the product, please email our after-sales service center.

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The item must not affect secondary resale.

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Our customer service team will review and respond within 1–3 business days after receiving your request.

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Return shipping costs are the responsibility of the customer.

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2. Return or Exchange Due to Quality Issues

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Within 7 days of receiving the product, please contact us at:
my@mail.suminon.com

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Our after-sales team will respond within 1–3 business days.

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If the issue is confirmed, the Company will cover the return or replacement shipping costs.

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3. Return Process

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Please contact the courier service within 7 days of receipt to arrange the return shipment.

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Once the returned goods are received and verified, we will process the refund or replacement accordingly.

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When contacting us, please provide:

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Order number

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Customer name

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Contact phone number

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Our 24-hour online customer service will provide the return or exchange address and further instructions.

Order Cancellation

To cancel an order, please email our after-sales service center with the following information:

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Order number

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Customer name

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Contact phone number

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Reason for cancellation

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Requests will be reviewed and processed as quickly as possible.

If you have any questions after receiving your products, please contact our online customer service or email us at my@mail.suminon.com.
Providing your order number and contact details will help us assist you efficiently.